Privacy Policy

Effective Date: March 17, 2026 At RemoVpn, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you use our multi-protocol VPN services, mobile applications, and website. 1. Information We Collect To provide a secure and reliable VPN experience, we collect the following categories of data: Account Information: Email address and encrypted authentication data required to create and manage your account. Subscription & Billing Metadata: Transaction details provided by our payment processors (e.g., plan type, subscription status, and expiration date). Device & Diagnostic Data: Technical information such as app version, OS type, and aggregated diagnostic logs used to maintain service stability and security. Support Communications: Records of any inquiries or feedback you send to our support team to help us resolve technical issues. Web Technologies: Standard cookies and similar technologies used to improve website functionality and user experience. 2. How We Use Your Information We process your data strictly for the following purposes: Service Delivery: To provide, maintain, and optimize the RemoVpn platform across all supported protocols. Security & Authentication: To verify your identity, protect your account from unauthorized access, and ensure network integrity. Payment Processing: To manage subscriptions, process renewals, and handle billing inquiries. Communications: To respond to support requests and send essential service updates or security alerts. Abuse Prevention: To detect and prevent fraud, spam, and activities that violate our terms of service. 3. Payment Security & Third Parties Your financial security is paramount. RemoVpn does not store credit card numbers or sensitive payment credentials on our servers. * Payment Processors: All payments are handled securely through Stripe and PayPal. These third-party processors provide us only with the billing metadata necessary to activate your subscription. Service Providers: We share limited data with trusted partners who assist in hosting, analytics, and customer support. These providers are contractually obligated to protect your data. Legal Requirements: We may disclose information if required by law, a court order, or to protect the safety and rights of our users and the platform. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. 4. Data Retention We retain your information only for as long as it is necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. If you choose to delete your account, your personal data will be purged from our active systems in accordance with our internal data retention schedules. 5. Your Rights and Choices We believe in giving you control over your data: Account Management: You can update your profile information directly within the app settings. Diagnostics: You may opt-in or out of sharing certain diagnostic data where such controls are available. Account Deletion: You may request the permanent deletion of your account and associated data at any time by contacting our support team. 6. Contact Us If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to the RemoVpn team through our official support channels.

At RemoVpn, confidentiality is a core operating principle. We implement rigorous technical and administrative safeguards to ensure your information remains private and secure. Access Control: Internal access to user information is strictly limited to authorized personnel with a clear business necessity. We enforce least-privilege controls, meaning employees only see the data required to perform their specific tasks. Administrative Oversight: All administrative actions are conducted within segregated operational systems and are fully auditable to prevent unauthorized data handling. Encryption: We utilize industry-standard encrypted transport (TLS/SSL) and secure storage protocols for all account-related data and communication. Support Security: Support tickets, attachments, and payment references are treated as confidential service records. These are accessed only to resolve your specific requests, protect your account, or satisfy legal obligations. 11. Legal Disclosures & Privacy Advocacy We believe in data minimization. We do not create or maintain extra browsing records or connection logs simply to have them available for disclosure. Legal Compliance: In the rare event that disclosure is required by law, we strictly limit our response to the specific information we are legally compelled to provide. Notice: Where permitted by law, we aim to notify users if their information is being requested by a third party. 12. Contact Information For any questions regarding this Privacy Policy, our confidentiality practices, or to exercise your data rights, please contact our privacy team at:

How to Request Deletion: Access Support: Open the Support Center directly within the RemoVpn app or via our official website. Submit a Ticket: Create a new support ticket with the subject line "Account Deletion". Provide Verification: Include your registered account email address and any additional details requested by our team to verify your identity. Confirmation: For your protection, we will send a final confirmation message to your registered email. Once you confirm, we will proceed with the permanent deletion of your account and associated data. 8. Data Retention & Finality Upon completion of the deletion process: Personal Data: Your email, authentication data, and support history will be purged from our active databases. Financial Records: While your account is deleted, certain transaction metadata may be retained for a limited period as required by law or for tax and auditing purposes (e.g., records held by Stripe or PayPal). Anonymized Data: Aggregated, non-identifiable diagnostic data may remain in our system to help improve service reliability. 9. Your Rights and Choices In addition to account deletion, you have the right to: Update Information: Correct or update your account details at any time through your profile settings. Manage Diagnostics: Control the sharing of optional diagnostic data where available in the app interface. Inquiry: Contact us at any time to clarify how your data is being processed or stored.